Due to current situations, we see changes in behavior in customer buying in the retail/omnichannel delivery/fulfillment models.
Kroger announced its first pickup-only store for click-and-collect orders; Walgreens announced that it too will convert its 7,300 pharmacy drive-thru windows for grocery pickup.
We see these trends shaping up across the world where the stores will now have pick-up lockers, ship from store kiosks (Similar to ATMs) and endless aisles with the QR codes for both essentials and non-essentials.
Retail Insights solution leadership with integration capabilities with the temperature-controlled lockers, endless aisles accelerators for pick-up as well as drive-through situations
Engineering the Omni Channel Possibilities
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