Retail Insights to help define the process with the workshop model. Publish the executable plan in phases. This will help retailers to “Transform while performing”.
Traditional retailer to digital retailer
- Merchandise, Pricing, and Promotion – Define the assortment and price strategies across all retail channels
- Digital Content – Design the online user experience by illustrating best practice
- In-Store Experience – Seamless customer experience across all retail channels and define ways of integration in different phases
- Technology – E-commerce technologies, identify gaps in the as-is applications and recommend potential software needs with prioritization to support the digital strategy
- Data Insights – Review performance with data mining bringing store and online data. Identify opportunities to improve performance and recommend future actions with data insights
- Business Operations – Retail and omnichannel operations to be analyzed. Implement relevant changes to the store E.g. Store Training, Availability, Order fulfillment, Return Processing, Next Day, Customer queries, and Product Information