From Legacy to Omnichannel-Enabled

From Legacy to Omnichannel-Enabled Your customer can research, shop, and interact on different devices and channels. If you’re still using legacy architecture, you’re not providing the same convenient experience your customer expects. Remove the legacy roadblocks and start providing a fluid, end-to-end omnichannel experience for your customer. Consistent access to data — inventory, orders, customer purchase histories?, Centralized content management?, Lightweight open application programming Read More...

What Retailers Need to Do to Offset COVID-19?

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What Retailers Need to Do to Offset COVID-19? One factor, above all others, that will be the difference between conversion and aversion: convenience Retail Survivalists are The Kings of Convenience viz. Decathlon Sports India, METRO/MAKRO Cash and Carry, Macy's, Tesco, Chalhoub Group to name a few 1. Elevate Your Ecommerce Operations to the Cloud 2. Automate Your Fulfilment 3. Forecast demand with data, not guesswork 4. Barter smarter with analytical intelligence 5. Draw Consumers Read More...

Can omnichannel retailing be a potential solution to combat the COVID-19 crisis?

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Can omnichannel retailing be a potential solution to combat the COVID-19 crisis? Rebuilding their loyal customer base and engaging some new customers discovered from their digital presence Be Agile, Go Digital and Stay Connected – 9 Point Agenda 1. Malls to open closed-loop marketplaces for the retailers 2. Contactless Solutions - Lockers, Drive-Thru, Kiosks (Endless Aisles), Delivery Options - Reserve, Ship from Store, etc. 3. Take your CRM to the next level and treat your best customers Read More...

Use eCommerce, Omni Channel long term, not just short term

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Use eCommerce, Omni Channel long term, not just short termIn the month of February alone, there was 8.8 percent more digital shoppers resulting in an astounding 55 percent increase in online sales—before a third of the global population was told to stay at home.The takeaway here is that consumers are going to learn new habits during this pandemic, which means your customers are going to become more comfortable shopping online than in-store once this is all over.This means it's important to consider Read More...

Retail Store Opening Checklist

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Checklist for Reopening Retail/eCommerce Stores 1. ASSESS YOUR CURRENT STATUS · Review the state of systems and review the download data queue and status to see if processes can be cleaned up or stopped. · Verify what software updates during the store closures 2. CHECK EXPIRATION DATES Ensure the updated credentials are rolled out and effective before re-opening. · Verify employees are activated in the system that may have been removed. · Review expirations dates and update policies Read More...

Engineering The Omni Channel Possibilities

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Due to current situations, we see changes in behavior in customer buying in the retail/omnichannel delivery/fulfillment models. Kroger announced its first pickup-only store for click-and-collect orders; Walgreens announced that it too will convert its 7,300 pharmacy drive-thru windows for grocery pickup. We see these trends shaping up across the world where the stores will now have pick-up lockers, ship from store kiosks (Similar to ATMs) and endless aisles with the QR codes for both essentials Read More...

Virtual Queuing

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Asda is trialing a “virtual queuing” initiative as it prepares for social distancing measures to last well after lockdown has ended. Retail Insights launches ‘virtual queuing’ system as retailers prepares for social distancing to last “for the rest of the year” New virtual system, the first of its kind , will allow users to book a place and log into a virtual queue with their phones. They will then be able to wait in their car, avoiding the extended queues which have Read More...