In today’s world, the retail industry is becoming increasingly complex with many channels for customers to shop from. As a result, retailers are faced with the challenge of providing a seamless shopping experience across all channels. To achieve this, retailers need to adopt an omnichannel approach, and the key to successful omnichannel retailing is a robust Order Management System (OMS).
Let’s learn why OMS system is the Heart of Omnichannel Retailing and why Retail Insights is the right implementation partner for order management software.
What is an Order Management System?
An Order Management System (OMS) is a complex software engine that manages the entire order lifecycle, from order placement to delivery, across all sales channels. It is the backbone of omnichannel retailing and enables retailers to manage orders efficiently, regardless of the channel customers use to shop.
Enabling Complex Features like Store & Warehouse stock integration, Click & Collect, Endless Aisle, Order orchestration, Store POS integration, Fulfillment by seller, Crossdock capabilities, and Dropship capabilities.
Some of the key benefits of ORDER MANAGEMENT for omnichannel retailing include
Order Orchestration: Retail Insights can help with order orchestration in OMS by providing retailers with a unified view of their inventory, orders, and customers across all sales channels.
Inventory management: An OMS provides retailers with a single view of inventory across all channels. This means that retailers can avoid stockouts and overstocking and ensure that customers can buy what they want when they want it.
Order fulfillment: With an OMS, retailers can fulfill orders from any channel, including in-store, online, and mobile. This means that retailers can use their inventory more efficiently and reduce shipping costs.
Why choose Retail Insights?
When it comes to choosing an OMS, retailers have a lot of options to choose from. One needs to have “a Mission Critical Tech Partner” who understands the domain well, the best option available in the market is Retail Insights with proven experience and a 100% strike rate. Here are some of the reasons why:
Customization: Retail Insights’ OMS can be customized to meet the specific needs of retailers, including custom workflows and integrations.
Scalability: Retail Insights’ OMS is highly scalable and can support retailers of all sizes, from small startups to large enterprises.
Ease of integration: Retail Insights’ OMS can be easily integrated with other retail systems, such as point-of-sale (POS) and e-commerce platforms.
Advanced analytics: Retail Insights’ OMS provides advanced analytics and reporting capabilities, allowing retailers to gain insights into their business and make data-driven decisions.
In conclusion, an Order Management System (OMS) is the heart of omnichannel retailing, providing retailers with a unified view of their inventory, orders, and customers across all sales channels. Retail Insights’ order management system is a good choice for retailers looking for a scalable, easy-to-integrate, and customizable solution with advanced analytics capabilities. With Retail Insights’ OMS, retailers can improve their operational efficiency, reduce costs, and provide customers with a seamless shopping experience.
A sporting goods retailer successfully implemented OMS with the help of Retail Insights, resulting in a 50% reduction in fulfillment time, a 50% reduction in order processing time, an 80% reduction in inventory discrepancies, a 60% reduction in customer inquiries related to order tracking, and a 75% reduction in the average time for processing returns. This success story showcases the importance of OMS in omnichannel retailing and how it can lead to significant improvements in operational efficiency and customer satisfaction. For more information contact us today.