How customer experience can help you meet your business needs

Customer Experience Retail Insights
Customer Experience with true Omnichannel Integrations

A retail customer experience is an overall journey your customers have from the moment they see your store to the moment they leave and with the omnichannel solution it could be a better and more seamless experience.

It is your company’s chance to shine amongst competitors, and showcase its unique approach to creating an in-store experience that will leave customers coming back for more.

We’re here to help you create an experience that lets you find your customers’ needs and deliver them a business outcome.

In this blog post, we’ll explain what a retail customer experience is and how it can strengthen your company’s branding, help you reach new customers, improve on-the-floor engagement with staff members, and offer the best possible shopping experiences for your clients.

Importance of retail customer experience

A remarkable customer experience is critical to the sustained growth of any business. A positive customer experience promotes loyalty, helps you retain customers, and encourages brand advocacy.

According to a study performed by Forrester Research in 2011, online reviews had a far larger impact on B2C purchases than any other factor. This is true for brick-and-mortar businesses.

Consider an example when the CEO of Zappos changed company policy to offer a $5 rebate for every bad review posted about the company – their revenue still increased by 12%. It’s safe to say that customer reviews are an essential part of any retail business’ success.

Zagat is one of the most trusted guides for rating restaurants and entertainment venues worldwide, allowing users to review and rate venues based on their dining experiences.

To enhance your retail customer experience, it’s important to take time out of your day to focus on making every interaction with every customer an enjoyable one. 

The RetailInsights Your Technology Partner, (solutions and partner ecosystem) to help you handle customer service issues, enhance client loyalty, and inspire your customers to become brand ambassadors.

How to Improve CX

Improve CX with Retail Insights

Identify your best consumers without disrupting the shopping experience. Provide ample training and make sure they know your merchandise inside and out.

 This means not only providing the products they want but also giving outstanding service and the best possible in-store and online consistent experiences. 

  1. Hyper-Personalization 
  2. Customer Surveys – Know the Unknown
  3. Order Fulfillment
  4. Hasslefree Returns
  5. Amazing Helpdesk
  6. Advocacy

Whether you’re running any business with consumers facing each of these three crucial factors will help yield fantastic results for your business.

What defines Retail Insight? We consistently deliver projects on time and we never fail on promises. Our certified partnerships and domain expertise ensure success — the first time.

•Modular architecture. It supports more agile delivery, faster time to market, and improved experiences across all touchpoints. 

•Embrace an API-first headless architecture without the complexity and risk of being locked into a specific vendor, allowing for components to be added in/out as and when they are needed

•Open ecosystem. It empowers brands to assemble best-of-breed solutions using various accelerators, third-party applications, pre-composed solutions, and best practices

Salesforce, Adobe, Blueyonder, Mulesoft, Kantar, Fluent Commerce, and so on.

Retail Insights – Your Omnichannel Technology Partner

Retail Insights helped the largest Furniture retailer with a set of brand new modules namely Catalog Automations, Curbside Pickup, Market Place, Darkstore, Multi-Vendor, ship from store, promotion engine along with the latest technology framework on headless, PWA, and mobile native apps. 

Engineering by a multitude of enterprise APIs called Composable Commerce with M, E, A/R, N, Java spring, Django/Python, React Native, Spring boots Edge Computing (AI).

The client is one of the largest Fashion Luxury retailers in UAE with more than 500+ stores EMEA Region. A catalog-only site with limited eCommerce capabilities was limiting the client’s online sales.

The need of the hour was to build a strong Digital Commerce presence in a phased manner to improve sales and reduce dependency on physical stores.

Retail Insights was chosen as a prime partner to implement the complete omnichannel journey in multiple phases.

We introduced microservices architecture, adopted design patterns that enabled the separation of business logic & app UI, redesigned CMS components, product pages, and cart flow, and rolled out a next-generation, cloud-based eCommerce platform.

For this execution, we used Salesforce Commerce B2C platform for web, store, and mobile offered a seamless customer experience across channels, and a flourishing e-commerce website with rich features including click and collect, delivery lead times, AR, recommendation, salesforce einstein, order orchestration, wallets, gift cards, and back-office led to an exponential increase in sales.

Retail Insights helped the largest gourmet food retailer with a set of brand new modules namely subscription, click and collects, ship from store, dark store, cloud kitchen, promotion engine along with the latest technology framework on headless, PWA, and mobile native apps. 

To provide these services all functions are native in Magento Enterprise Cloud, Mobile Engineering, and PWA. 

The Look & Feel (UI) integration was done as per the brand guidelines and Implementing end to end the journey with True Omni Channel Integrations. 

The Technical Architecture & Design for ERP integration (flows, data model, synchronous/asynchronous strategy) helped the brand to grow and acquire new customers and increase sales by a good percentage.

Read more: Click here

Future of retail customer experience

The future of customer experience is one in which companies take seriously consumers’ rising expectations of them. It is an umbrella term to explain the entire customer experience: identifying it, measuring it, and most importantly forecasting it.

Even though we are experiencing a massive shift in technology and customer experience (CX) there is still much research to be done on this topic.

Relevant, timely information and analysis on Omnichannel commerce, enterprise, and technology trends, including B2B, B2C, D2C, supply chain, sustainability.

So what are you waiting for? Go ahead and share your thoughts as comments below

Connect with us : sales@theretailinsights.com || +91 9945872535

Edge Retailing is the future of Omnichannel Marketing

Edge Retail at Retail Insights

Omnichannel isn’t a new concept, retailers have been trying to do it for years, but it just hasn’t been done well. Edge is changing that with their omnichannel plans that can be summed up in one word – effortless. In this article, you will come to know how edge retailing is the future of Omnichannel Marketing?

How edge retailing is the future of Omnichannel Marketing?
Edge Retailing means effortless

How edge retailing is the future of Omnichannel Marketing?

Edge retail is the physical manifestation of the online business investment and development that has happened in the retail business over the past decade. In this article, you will know how edge retailing is the future of Omnichannel Marketing.

It leverages technology, connectivity, and the skill set of an arising computerized labor force to work on functional effectiveness, better comprehend the client and deliver targeted storytelling that will unlock consumer value and loyalty over a lifetime.

Omnichannel isn’t a new concept, retailers have been trying to do it for years, but it just hasn’t been done well. Edge is changing that with their omnichannel plans that can be summed up in one word – effortless.

Edge will allow customers to Shop by Brand, Shop by Department, and even shop by Category. This will let you focus on what you’re selling, rather than trying to mix and match products from different brands. It is easier for customers to shop and check out quickly. This will include accepting credit cards and debit cards, as well as wireless payments.

Omnichannel is the future of retail. Edge is putting its all into making it a reality, and we can’t wait to see what they come up with next. 

Edge is also working on its new checkout system that will make shopping easier than ever before. This system will include a central location for customers to enter their information, and the system will generate a checkout receipt automatically.

So now you have an idea of how edge retailing is the future of Omnichannel Marketing?

What are the Retail Edge solutions?

Retail Edge solutions securely combine data from many sources to enable you to deliver seamless insight-driven customer experiences. The large data volumes involved make this an inherent edge solution.

It leverages technology, connectivity, and “the never-ending quest to deliver the best customer experience”. It is a combination of retail methods and technologies such as online shopping, machine learning, deep learning, augmented reality, etc. that enables retailers to provide value-added services along with seamless in-store experiences.

 The model is based on the idea that retailers must not only provide customers with what they want but also seek to identify their wants by delivering personalized and relevant services according to their preferences and purchasing behavior.

Edge retail provides opportunities for business growth for both retailers and consumers alike by focusing on value creation through advanced analytics and a comprehensive understanding of consumer habits–which results in an improved user experience from purchase through delivery. 

The future of retail requires retailers to use digital technology in innovative ways that transform their physical stores into personalized and interactive environments that will connect with customers on all devices and throughout multiple channels.

Advantages of Edge Retailing

There are many advantages to edge retailing, which is a form of retailing that takes place in close proximity to customers. Edge retailing is a type of retail that specializes in selling products that are not typically found in traditional stores. 

This includes products such asirez, guitars, and clothing. Edge retailers can provide a unique experience for customers by being closer to them and offering a greater range of products. This makes them ideal for customers who want to buy products that they can’t find in traditional stores.

One advantage of edge retailing is that it can offer customers a fresh and different experience. Edge retailers can provide a unique and delicious environment for their customers, which can lead to more sales.

Additionally, edge retailers can offer more product variety than traditional store owners, which can lead to more customer loyalty.

Edge retail solutions are a unique way to improve the customer experience. By providing solutions that increase sales and loyalty, edge retailers can create a more positive customer experience.

By creating sustainable customer relationships, edge retailers can create a more positive customer experience. 

A retail strategy for a new store is important in order to succeed. There are many different strategies that can be implemented, but the most important part is to think about what works for your store and what does not.

One important factor to consider is how much space you will be able to devote to your store. Many stores are limited in how much they can sell, so it is important to have a strategy in place that can allow you to grow your business. 

Another important factor is what type of store you want to create. Retailers who want to open an online store might prefer an eCommerce strategy, while those who want to open a physical store might choose a more traditional approach.

Finally, it is important to consider what products you will be selling. Some stores may only have a limited variety of products, so it is important to have a strategy in place that allows you to sell more products than you would typically be able to.

Intel Edge and Retail Insights partnership help in implementing the EDGE SOLUTION

Retail Insights Powering Retail Experiences with Edge Computing. We help to choose best-in-class solution ingredients – in the case of retail, the caching appliance, and other hardware, networking, software, and enabling Intel technology – and in having the integration experience to bring them together for a unique customer experience in the real world. 

Welcome to the first in a series of Retail Insights relationships with Intel and the Intel Edge platform for those working on future-proofing their retail business through technology. 

Our first Retail Insights focus is on the partnership between Retail Insights and Intel’s RealSense Technology.

We can now leverage the power of Intel RealSense technology to make our customers’ shopping experiences even more interactive, leveraging both in-store and online channels. 

Intel RealSense technology is a family of hardware and software components that bring 3D depth perception and motion tracking to consumer devices. The camera sports two cameras, one RGB and one infrared (IR), and one laser-based depth sensor. This hardware allows the consumer device to capture 3D data on the user’s environment, from facial recognition to gesture control.

Leveraging Intel RealSense Technology at Retail Insights

With this technology, we can now leverage a host of new functionalities for our retail projects. Retail Insights Powering Retail Experiences with Edge Computing. 

We help to choose best-in-class solution ingredients – in the case of retail, the caching appliance, and other hardware, networking, software, and enabling Intel technology – and in having the integration experience to bring them together for a unique customer experience in the real world. Retail Insights Powering Retail Experiences with Edge Computing.

Want to know how to sell all channel customers, Who Buy Experiences? Click Here

Top Omnichannel Retail Solutions

  • In-Store Experiences

Take control of their first-party data from all sources, both online and offline, and enables highly personalized campaigns that drive conversions.

  • Autonomous Stores, Contactless Checkouts

Autonomous shopping will allow customer in-store shopping experience to be flawless, fast, and convenient Checkouts REST API-based integration layer to EPOS system with real-time image capture and sensing using in-store cameras for SKU identification and auto-billing from EPOS system.

  • Algorithmic Retailing

An intelligent system sets up variables that influence the sales of a product, ranging from factors such as price and promotions, all the way through to the effects of the weather.

  • Control directly from the Cloud

Cameras are installed at the automatic cash registers. Deep learning algorithms analyze massive (1 GIGA bits per second) and complex video data in real-time.

  • Video Walls

The video wall is enabled by image processing power. Every retail video wall display option can enhance the shopping experience.

  • Price Optimization

Price optimization is a big data analytics offering that helps you determine how shoppers will respond to different product pricing levels, which can maximize sales and profitability. 

  • Demand Planning

Demand planning based on sell-through data empowers you to react immediately and appropriately to market fluctuations. It would help send the right inventory to the right place at the right time, ensuring the supply chain stays optimized.

  • Virtual Queue Management 

Virtual Queue Management mobile application designed to manage queues virtually without contact. Our solution can be easily deployed to help customers to be a part of the virtual queue by scanning the QR code posted on entrances

  • Store Allocation

The solution builds an allocation plan taking into account stock that is being produced by marrying it to the“peculiar” demand at a store level.

Click here to know more about omnichannel engineering

So now as you know how edge retailing is the future of Omnichannel Marketing if you’re thinking about getting into the omnichannel market, Retail Insights is the company to consider. We are putting all our effort into making it a reality.

So what are you waiting for? Get started with Edge today! 

If you’re interested in making the switch to Edge Retail, don’t wait – get started today!

Retail Insights: A Digital Officer that Powers the Retailers to Soar High

20start
Retail Insights: A Digital Officer that Powers the Retailers to Soar High Solutions that are built on the problem statement from the business cases, instead of existing platform or a product

Full article https://lnkd.in/d4uDpMb

Digital Officer

 

Omni-Channel is the way of business today, whether it is frontend or backend. If you are not digital, you are lacking oxygen to survive in the business world.
Our solutions are built on the problem statement from the business cases, instead of existing platform or a product 
Develops smart affordable solutions, which endow Retailers with fortitude to automate, develop on-demand resources, build real-time customer engagement, enhance in-store activities, seize optimum inventory levels and enable effective merchandize and assortment planning. Sales @theretailinsights.com || skype –retailinsights || www.theretailinsights.com