Retailers face a rising tide of customer expectations. Customers demand relevant and personalized ‘experiences’ in every single channel. So how do the Digital Leaders in Retail differ from the mainstream?
- Engagement pre-post customer journey?
- Re-define price and promotion?
- Promise management on Order to Delivery experience?
- Return Management should be seamless?
- Senior leadership response to these challenges?
- A technology partner who understands the domain?
The ways high-performing organizations are adapting.
Which organizations are doing it well – and what you can learn from them
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